Congratulations – you have booked your rental car online. You have found the cheapest price, discovered the best rental car, and can even collect the car directly at the airport. But what do you actually need when you collect it? Which documents are essential, and what should you pay attention to?. Picking up the rental car becomes child’s play, and you can start your well-deserved vacation even more relaxed!

Book correctly

When you rent a car in Lahore online, please provide all the necessary information correctly and completely. This is the way to ensure a smooth and quick process when you pick up your holiday rental car. Also give your flight number so that the car rental team can adapt to you and have the right rental car ready for you in good time. It is also possible to react even better to unplanned events, such as flight delays.

The most important documents

Are absolutely essential for an uncomplicated handover of your rental car

  • Your reservation confirmation/voucher
  • Your driving license (if applicable, international driving license !)
  • Your credit card
  • Your identity card/passport

Even if you have already given the data online in advance and have thus been able to shorten the collection process significantly, your documents will still be checked for correctness on site.

The lease / before departure

Before you sign your rental agreement, you should check that you have understood all the important information: which insurance was chosen? Are the pick-up and return locations and times correct? Does the rental price match that of the reservation? What about refueling your rental car: If the rental car is handed over full and returned full, do you have to pay for a full tank in advance and may return empty or does another rule apply?

The handover of the vehicle and the corresponding handover protocol is particularly important. With the individually taken out insurance, the deductible in the event of damage is also set – it is your money that you should watch out for. Check for damage outside and inside the vehicle and, if not already done, have this recorded in the rental agreement or on the handover protocol.

If you have any questions about operating the vehicle, the on-site car rental staff will be happy to help you. Here you can directly check again what happens when the vehicle is returned: where will it be returned and should any special features be observed?

What is an upgrade or upsell?

In rental car jargon, one often speaks of an upgrade or upsell. An upgrade means the free provision of a higher-class vehicle by your rental company. The reasons for this are mostly the poor availability of the booked vehicle class.

An upsell is chargeable and happens at your request or is offered to you by the car rental staff. For example, you discover a nice convertible at the airport and therefore ask at the counter whether this vehicle is still available. For a fixed amount, the employee offers you the vehicle of your choice, and you accept the offer. The vehicle class actually booked does not change with an upsell.

Out and about with the rental car

Now the journey can begin. It goes without saying that complying with all the relevant traffic regulations is advisable. This is especially true if you are traveling with a rental car, because most car rental companies charge a processing fee for forwarding traffic fines, which is in addition to the actual fine.

Before you fill up, please make sure what fuel the car needs.

If an accident occurs with the vehicle or any other damage that occurs during the rental, it is necessary to inform the local car rental company as soon as possible to discuss the next steps. In many cases, it is advisable or mandatory to call the police.

When returning

Shortly before you return the car to the rental station, you should fill it up with fuel to avoid high additional costs.you should have to  keep the fuel receipt. However, if you have booked the vehicle with the  “full/empty” fuel policy, return the vehicle with the tank as empty as possible.

If possible, hand over the rental car key personally to an employee of the rental company and have them check that the car has been returned without any new damage or fill out a damage report together. In cases in which personal delivery is not possible, you should take a few photos of the car that are as informative as possible.

Nowadays, the final invoice for their vehicle rental is sent to customers automatically by email in most cases. If you would like to take the bill with you, please ask at the rental car counter.